No history on screen
Agents ask customers to repeat themselves.
A phone that gives support the full story
Take calls with the customer's history on screen, log every outcome and book callbacks you can keep.
The challenge
What gets in the way for customer support.
Forgotten callbacks
Promised callbacks slip through the cracks.
Quality is hard to check
Spot-checking calls takes too long.
How Dialsyx helps
Real screens from the Dialsyx dialer.
Know who is calling
Incoming calls show the saved contact, tags and last outcome before you answer.
- Incoming calls show who is calling
- Name, tags and last outcome at a glance
- Accept in one tap
One history per customer
Calls, notes and follow-ups sit together on each contact.
- Import up to 5,000 contacts from CSV or Excel
- Notes, tags and custom fields
- Do Not Call marking
Check quality faster
Use AI insights to review calls in seconds, then coach the moments that matter.
- AI summaries, scores and coaching tips
- Action items and customer signals
- A searchable transcript for recorded calls
A typical day
- Answer with contextSee who is calling and what happened last time.
- Solve and noteAdd a note to the contact while the call is fresh.
- Tag the outcomeMark it resolved, callback or follow-up.
- Call back on timeUse follow-ups so no promise is forgotten.
Call outcomes you can track
After every call, tag how it went with one tap. Outcomes keep your pipeline and reports accurate.
- Follow-up Required
- Callback Requested
- Wrong Number
- Other
- and more
What it costs
An example, based on how teams like yours usually set up.
Suggested setup
4 lines with Recording
The Team price applies from 3 lines. Add or remove lines and add-ons any time.
- Unlimited calling to Pakistani numbers, subject to our Fair Usage Policy
- Full dialer, CRM, follow-ups and call logs on every line
- A Pakistani business number for each agent
PKR 6,050 per linex 4
Monthly subtotalPKR 24,200
Plus 5% sales taxPKR 1,210
Total per monthPKR 25,410
Request this setupIncluded on every line
- Call scripts
- Dashboard and call logs
- Contacts import up to 5,000
- Do Not Call marking
- Search everything
- Floating phone
- Live captions
Questions
Can agents see previous calls with a customer?
Yes. Every contact has a Call History tab and notes, so the agent sees what happened before.
Can I route calls between agents?
Each agent has their own line. Calls to a number ring that agent. Ask us about your setup.
Do I need to buy any hardware?
No. Use a computer with Chrome or Edge. There are no desk phones, wiring or site visit.
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From the Dialsyx blog
Guides that go with this page.
How to set up a small call center in Islamabad without buying hardwareYou can run a small call center in Islamabad or Rawalpindi with computers, headsets and a browser phone. Here is a simple plan from first agent to first campaign.2 min read
Call scripts that convert: simple templates for sales, appointments and supportUse these simple call script templates for sales calls, appointment booking and customer support, with tips for adapting them to Pakistani English and Urdu.2 min read
Call recording for Pakistani businesses: benefits, consent and good practiceRecording calls helps with training, quality and disputes. Here is how to do it fairly in Pakistan, with clear notice, secure storage and sensible retention.3 min read