Fair Usage Policy

What unlimited means

Normal business calling by the agent a line belongs to. A line makes one call at a time, for up to 60 minutes each, to Pakistani numbers only.

What is not normal use

Each of these can be treated as a breach of this policy:

• Dialing non-stop around the clock, or in a way no single agent could handle.
• Many calls that end within seconds, or that go to numbers picked in sequence or at random, which looks like spam or number testing.
• Using a line as a link, bridge or relay, or for anything but calls an agent speaks on.
• Using one line for several people or businesses, or reselling calling time.
• Calls to numbers you have no business reason to call, or traffic made to earn money from the calls.
• Any use that harms the service for others or puts our carrier connection at risk.

Auto-dial in the Campaigns add-on is part of normal use when an agent handles every call and the calls are lawful.

How we check

We review call logs and calling patterns, and recordings where needed, to see whether use is normal for a business of your kind and size. The request form’s description of how you will use calling is the reference point.

What we do

Where we see a concern we may ask you to explain, limit or suspend the line while we look into it, or end the service. In serious cases we act without warning. Ending the service for a breach follows the Termination Policy.

Changes

We may set a clear daily limit if needed, and update this policy. We will post the new version with its date.