At a glance
- We may suspend a line or account if we suspect a breach, while we investigate, or if payment is overdue.
- Serious breaches such as fraud, spam or robocalls lead to immediate termination without refund.
- You can ask to download your contacts, notes and recordings within 30 days.
- If you think we made a mistake, write to us within 7 days and we will answer in 5 working days.
When we may suspend
We may suspend a line or the whole account, without notice where we think it necessary, if we suspect a breach of any of our policies or of the law, while we look into a concern, if payment is overdue, or if our carrier, the PTA or another authority asks us to.
When we may terminate
A customer who breaks the Acceptable Use Policy, the Fair Usage Policy or any other policy, or who gave false information on the request form, can have the account terminated. In serious cases, such as fraud, spam or robocalls, harassment, false caller identification, resale of lines or any unlawful use, termination is immediate and without refund. In other cases we will usually tell you first, but we are not obliged to.
Other reasons
We may also end an account if a legal duty, a carrier rule or a change in the law requires it, or if we stop offering the service, in which case we will give at least 30 days’ notice and refund any prepaid days.
Ending by you
You may cancel as set out in the Billing, Refund and Cancellation Policy.
What happens next
Your logins stop working and your lines are released; assigned numbers may be given to another customer. You can ask to download your contacts, notes and recordings within 30 days; after that they are deleted, except what we must keep for legal or compliance reasons. Fees already due stay payable. No refund is given for the rest of the month when we end the account for a breach.
Review
If you think we made a mistake, write to us within 7 days at legal@dialsyx.com.pk or on WhatsApp, with your reasons. We will look again and answer in 5 working days. Termination for the most serious breaches stands while we do.
Cooperation with authorities
We may give information about an account to Nayatel, the PTA or other authorities where the law or our carrier requires it.
Changes
We may update this policy and will post the new version with its date.
Questions about this policy?
Email legal@dialsyx.com.pk or message us on WhatsApp +92 318 5231270. Support hours are 9 AM to 5 PM Pakistan time. Dialsyx, Islamabad, Pakistan.
Effective 14 October 2026. We post updated versions here with their date. If these policies conflict, the Terms of Service come first.